Terms and conditions

These terms govern the use of Zetta: the website zetta.ar, the application app.zetta.ar and the online store sites that Zetta publishes for its customer companies.

The agreement is entered into between Zetta, as the service provider, and the company that contracts the service, represented by whoever accepts the proposal. The users the company registers are bound by these terms through the company.

Using the service implies accepting these terms. Whoever accepts on behalf of a company declares that they have the authority to bind it.

Zetta is a cloud business management system (ERP), organised in modules that are activated per company: configuration, sales, purchasing, warehouse, finance, accounting and online store, among others. Each company works on its own database schema, separate from any other.

The service is provided "as is and as it evolves": we publish improvements and fixes continuously. If a feature is discontinued and it affects the company's usual work, we give reasonable advance notice and, where one exists, offer the replacement.

The specific features included for each company are those set out in the proposal that accompanies the contract.

There is no self-service sign-up. Access to Zetta is contracted after a demonstration: the scope is agreed, a proposal is issued and, once the proposal is accepted, the company's account is created and its first responsible user is invited.

The price, the modules included and the number of users are set in the proposal that accompanies the contract, together with the currency, the billing period and the billing method. This document sets no prices and contains no plans.

Request a demonstration at /solicitar-demo or write to us from /contacto.

Each person signs in with their own username and password, scoped to the company they belong to. Credentials are personal and non-transferable: sharing them defeats the traceability of the audit log, which is what makes it possible to know who did what.

• The company manages its users and the roles it assigns them, and is responsible for what they do with the permissions it granted.
• The company must revoke the access of those who cease to belong to it.
• We recommend enabling the second factor (2FA) on every account with administrative permissions.
• If you suspect an account has been compromised, notify us immediately at hola@zetta.ar and change the password.

Zetta applies account lockout after failed attempts, IP blocking and request rate limits. Those measures may temporarily interrupt legitimate access if the behaviour resembles an attack; the lockout lifts on its own or on request.

Everything the company enters —customers, suppliers, products, documents, transactions, files— belongs to the company. Zetta handles it as a data processor, on behalf of and under the instructions of the company, solely to provide the service, and does not use it for any purpose of its own or combine it with another company's data.

The company is responsible for the accuracy of what it enters and for having a legal basis to process the personal data of third parties it adds to the system.

When it leaves, the company takes its data with it. The export remains available for 30 calendar days from cancellation; after that the data is deleted as set out in the privacy policy.

Zetta connects to AFIP through the WSAA and WSFE web services using the company's own certificate and key, which the company uploads and can revoke at any time. Zetta transmits the request and returns the CAE that AFIP grants.

Rejections, delays and outages of AFIP's services are outside Zetta's scope. When AFIP returns an error, we show it with the text AFIP reports so the company can correct it.

Online payments are processed with the company's own Mercado Pago account and its access token. The money goes straight to that account: Zetta does not take part in the flow of funds and does not withhold amounts.

Zetta does not store card data. Payment details are entered in Mercado Pago's environment and are subject to its terms.

Fees, withholdings, settlement periods, chargebacks and disputes belong to Mercado Pago and to the company's relationship with Mercado Pago: they are unrelated to Zetta.

If the company activates the store module, Zetta publishes a sales site and a portal where that company's customers can see their account and their orders, with sessions of their own, independent from those of the ERP.

The company is the seller: it is responsible for the catalogue it publishes, the prices, the descriptions, the images, the stock reported, delivery, warranty and compliance with consumer protection and e-commerce regulations. Zetta provides the tool; it does not sell the products.

The store never deducts stock on its own: it reserves the goods and the actual movement is recorded by the ERP when the delivery note or the invoice is issued.

If the company activates the assistant, a language model can answer questions about the system's data and prepare operations. The assistant proposes and the person confirms: no write is executed without explicit confirmation from a user with permission to perform it.

• The assistant inherits the permissions of whoever asks: it cannot see anything that person cannot see.
• We do not guarantee accuracy. Review an operation before confirming it.
• Which data goes to the model provider and which never leaves is detailed in the privacy policy.

By using Zetta, the company and its users undertake not to:

• Attempt to access another company's data, other people's accounts or parts of the system they have no permission for.
• Breach, probe or circumvent security controls, request limits or audit mechanisms.
• Automate usage in a way that degrades the service for other companies.
• Upload unlawful content, malware, or personal data without a legal basis to process it.
• Issue documents that do not correspond to real transactions, or use the system to evade tax obligations.
• Resell, sublicense or expose the service to third parties as if it were their own, except by written agreement.

Security testing against the system requires prior written authorisation. If you come across a vulnerability by chance, report it to hola@zetta.ar instead of exploiting it.

We work to keep the service continuously available, with announced maintenance windows during low-activity hours. The availability target, the windows, the backups and the support response times are in the service commitment.

Service status and incidents are published at /estado.

Zetta depends on third parties —AFIP, Mercado Pago, Cloudflare, Vercel, the email provider— whose outages are beyond its control.

Cancellation by the company

The company may cancel the service by giving 30 days' written notice. The service remains active until the end of the period already billed.

Suspension by Zetta

Zetta may suspend access in the event of sustained non-payment, use that endangers security or availability for other companies, or a serious breach of these terms. Unless the risk requires immediate action, notice is given first and a reasonable period is allowed to remedy the situation.

What happens to the data

In either case, the full export remains available for 30 calendar days from cancellation. Once that period expires, the data is deleted as set out in the privacy policy. If the company needs more time, it only has to ask before the deadline.

The software, the design, the documentation and the Zetta brand belong to Zetta. The contract grants the company a non-exclusive, non-transferable right of use limited to the term of the service. It does not include the source code or the right to copy, decompile or derive from it.

The data, documents, catalogues and content the company uploads remain the company's. Zetta acquires no rights over them beyond what is necessary to provide the service.

If the company makes a suggestion and we implement it, the improvement becomes part of the product for everyone, without creating any exclusivity rights.

Zetta is liable for direct damages caused by its own breach, up to the amounts actually paid by the company in the 12 months preceding the event giving rise to the claim.

Zetta is not liable for:

• Loss of profit, loss of opportunity or indirect damages arising from the use or inability to use the service.
• The tax consequences of the documents the company issues, or accounting or tax decisions made on the basis of the system's information.
• Third-party outages: AFIP, Mercado Pago, infrastructure, connectivity or email providers.
• Incorrect data entered by the company or its users, or operations confirmed by a user with permission to perform them.
• The use of shared credentials or of access the company did not revoke in time.

None of this limits liability for wilful misconduct or gross negligence, or the guarantees that Argentine law establishes as non-waivable.

We may update these terms to reflect changes in the service or in regulations. The date of the last update appears at the top of the document.

Material changes are notified by email at least 30 days in advance. If the company does not agree, it may cancel the service before they take effect, without penalty and with the full export window.

This agreement is governed by the laws of the Argentine Republic.

In the event of any dispute, the parties undertake to first attempt a good-faith resolution in writing. If no agreement is reached within 30 days, they submit to the ordinary courts of the Autonomous City of Buenos Aires, waiving any other forum or jurisdiction.

If any clause is found invalid, the rest remains in force and is replaced by the valid provision closest to the original intent.